Pay: From £30,000.00 per year
Job Description:
ABOUT THIS ROLE
Jukes & Co is looking for a motivated, organised and detail-oriented Assistant Property Manager to support the day-to-day running of our residential property portfolio within the Property Management team. This is an excellent opportunity for someone early in their property career who is looking to develop their knowledge of tenancy management, compliance, landlord and tenant relations, and operational processes within a fast-paced estate agency environment.
You will play a key role in ensuring tenancies are managed smoothly from move-in through to move-out, supporting compliance processes, coordinating maintenance issues, assisting with tenant and landlord communication, and helping deliver an excellent client experience.
This role is ideal for someone who enjoys organisation, problem-solving, and building strong relationships while learning the foundations of professional property management.
ROLE EXPECTATIONS
You will work closely with the Property Management, Accounts, and Maintenance teams to support the smooth running of our residential portfolio.
Reporting directly to the Senior Property Manager / Head of Operations, you will assist with tenancy administration, compliance tracking, maintenance coordination, and day-to-day tenant and landlord enquiries.
You will be expected to develop a strong understanding of property legislation, tenancy processes, and customer service standards while taking ownership of tasks within your remit and escalating where needed.
WHAT SUCCESS LOOKS LIKE
Tenancies are onboarded smoothly with accurate documentation and clear communication
Compliance checks and renewals are monitored and followed up on time
Maintenance issues are logged, tracked, and resolved efficiently
Tenant and landlord enquiries are handled professionally and promptly
Check-ins, inspections, renewals, and move-outs are well organised
Property records and CRM systems remain accurate and up to date
Strong working relationships are built across internal teams and clients
Processes are followed consistently, with attention to detail and professionalism
HOW YOU’LL SPEND MOST OF YOUR TIME
Most weeks, you will be:
Supporting tenancy onboarding, ensuring documents, references, Right to Rent checks, deposit registration, and key move-in information are completed correctly
Assisting with tenancy renewals, move-outs, and check-out coordination
Managing routine tenant and landlord communication, responding to queries and escalating issues where appropriate
Logging and monitoring maintenance requests, coordinating contractors, and ensuring timely updates to tenants and landlords
Supporting property inspections and maintaining accurate property records
Monitoring compliance deadlines such as gas safety, EPCs, EICRs, and tenancy-related documentation
Liaising with Accounts regarding rent queries, deposits, and tenant charges where needed
Maintaining accurate notes, audit trails, and updates within the property management CRM
Supporting senior property managers with portfolio administration and operational tasks
Identifying small process improvements to help increase efficiency across the team
You will be office-based at our Gray’s Inn Road office, working closely with the wider operations and lettings team day-to-day.
WHO THIS ROLE IS FOR
This role is ideal for someone who:
Has 2 years+ experience within estate agency, residential property management, or tenancy administration
Wants to build a long-term career in residential property management
Is highly organised and comfortable managing multiple tasks simultaneously
Has strong written and verbal communication skills
Is confident speaking with landlords, tenants, contractors, and colleagues
Takes ownership of tasks and follows through to completion
Enjoys problem-solving and working in a fast-paced environment
Understands the importance of detail, compliance, and customer service
Is proactive, reliable, and eager to learn
EXPERIENCE THAT HELPS
Previous experience in lettings, estate agency, property management support, or tenancy administration is preferred. However, training can be provided.
Basic understanding of tenancy processes, Right to Rent, deposit protection, and residential lettings legislation
Experience handling customer queries or complaints professionally
Familiarity with maintenance coordination or contractor management
Confidence using CRM systems, property management software, and Microsoft Office
Strong administration and organisational skills
WHAT WE OFFER
Competitive salary aligned to experience and development level
Full training and support to build your career in property management
Funded support for ARLA Propertymark qualification and ongoing professional development
Office-based role at our Croydon office (South Norwood)
Exposure to all areas of residential property management
Opportunity to work alongside experienced senior property professionals
A collaborative team environment where development is encouraged
Clear progression opportunities into a Property Manager role
A boutique environment where your work is valued and your growth is supported
ABOUT Jukes & Co
At Jukes & Co, we believe property has the power to transform lives. Our mission is to deliver exceptional homes, service, insight, and support for clients, investors, landlords, and renters alike.
By combining market expertise with innovative technology, we create a seamless and transparent property experience that empowers people to make confident decisions at every stage of their journey.
As a growing business, we foster a collaborative environment where ambitious individuals can thrive, develop, and make a genuine difference.
OUR HIRING PROCESS
Submit your CV for screening
Initial 15-minute introductory call with our team
First interview focused on your experience, motivation, and career goals
Final interview to meet the wider team and understand the role in more detail
We aim to move quickly and communicate clearly throughout the process. The full process typically runs over two to three weeks.
Work Location: In person
This role is ideal for someone who:
Has 2 years+ experience within estate agency, residential property management, or tenancy administration
Wants to build a long-term career in residential property management
Is highly organised and comfortable managing multiple tasks simultaneously
Has strong written and verbal communication skills
Is confident speaking with landlords, tenants, contractors, and colleagues
Takes ownership of tasks and follows through to completion
Enjoys problem-solving and working in a fast-paced environment
Understands the importance of detail, compliance, and customer service
Is proactive, reliable, and eager to learn
South Norwood, London
