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Customer Service Advisor

Jobs in East Anglia Permanent

Job description

As a Customer Advisor, a typical day might include:

Answering calls to customers

Handing customer enquiries via our digital channels such as livechat, our portal or texting

Deal with sales enquiries and handover leads over to our specialist team

Outbound calling to generate leads or book in jobs or training places

Responding to social media enquiries

Dealing with visitors or other office issues

Owning and following through a complex customer enquiries including the resolution of frontline complaints

Fully updating our systems in live time

Supporting colleagues across the organisation so that knowledge is shared and customer queries can be resolved as efficiently as possible

Identifying areas for improvement and helping to progress this

Supporting the first time resolution of customer enquiries and meet our organisational targets on front line service delivery

Working independently 'out of hours' to handling emergency calls and digital enquiries

Job requirements

The must haves:

Good standard of education, with strong numeracy and literacy

Experience of working in a fast paced, customer focussed office environment dealing with enquiries via the telephone, digital methods, social media and face to face

Strong IT skills with experience of utilising a customer relationship management system

Customer focussed and experience of resolving complaints

Ability to work effectively as part of a team

Able to portray a positive professional image and have empathy with Acis' aims and values

Have a nonjudgmental, approachable and calm approach to communicating with our diverse and vulnerable customers

Ability to be flexible with working hours to meet the needs of the business.

Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives.


  • Jobs in East Anglia
  • Category: Customer Service Jobs
  • Job type: Permanent