What will you be doing?
·Creating and developing excellent relationships with our customers and ensuring the team deliver the best possible customer experience.
·Design and delivery of the internal training programme to strengthen technical knowledge of the team and ensure they are providing customers with the best possible solutions
·Monitor and analyse trends affecting business, including identifying improvement initiatives.
·Drive a high performing culture through the measurement of performance against key metrics following a Plan Do Check Act methodology
·Monitor and review teams and individual performance and trends against KPI’s with a view to optimise results, recognise achievement and dealing with under performers professionally.
·Manage the Customer Management System to identify trends for department and address root causes (i.e., input errors).
·Undertake regular and meaningful 1:1 reviews, alongside annual and interim performance and development reviews.
What you will need to be successful
·You will have an excellent track record of B2B customer contact/sales in a similar office sales environment at a similar level.
·Experience of motivating and managing a large team.
·Drive an energetic and positive working environment where people feel they have the opportunity to be the best they can be.
·Experience in successful telephone sales performance management, coaching, development of sales techniques, motivation and mentoring.
- Jobs in West Midlands
- Category: Management Jobs
- Career level: ---
- Job type: Permanent