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3rd Line Server Engineer - Bracknell

Jobs in South East Permanent

Job description

The role will involve:

Raising/supporting technical escalations from the customer through the use of the service desk to ultimate resolution from a 1st and 2nd line perspective, escalating to 3rd line when applicable.

Must be able to work collaboratively as part of a small team, sharing knowledge and formally documenting these when applicable.

The individual should also be able to work independently to fault find/manage their workload accordingly

Resolving incidents in a polite and timely manner against challenging KPIs/SLAs

Drive service improvements to their colleagues and customers alike.

Proven technical understanding and support of some or all of:

* Understanding of ITIL Service Management

* Windows platforms, primarily Windows 10, Server 2016 & Server 2019

* Microsoft Group Policies

* Microsoft Office 2016

* VMware desktop and server solutions

* Base understanding of Systems Centre components

* Anti-Virus management and reporting

Job location



  • Jobs in South East
  • Category: Engineering Jobs
  • Career level: ---
  • Job type: Permanent