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CRM Analyst | Ripple CRM Analyst

Ripple Recruitment Ltd
Jobs in South East Temporary

Job description

Available on a REMOTE basis or office based in Bracknell (with fully remote initially)

We have a brand new opportunity for a CRM Analyst to join our client on a 9-12 month fixed term contract.

Proposed Start Date - November 2020
Salary - £40,000 to £43,000 + benefits
The Role :

To ensure that timely and accurate management information, reporting and analysis is produced in support of business performance management, planning and decision making within a consistent management information framework.
To work collaboratively with internal departments and provide business application support and CRM subject matter expertise to the entire organisation; to provide support for in-house customisations.
Required Skills & Experience:

Excellent interpersonal, verbal and written communication skills and the ability to interact in a professional manner with a diverse group, non-managers, managers, directors, super users and third-party software providers; a high degree of numeracy and literacy is sought for the production of accurate and persuasive reports;
Experience gathering, analysing, translating and documenting user requirements; Experience supporting and interacting with multiple departments, including Finance and Marketing.
Experience of development life cycle projects (Dev, UAT and Live) and building CRM forms, system views, dashboards, business workflows, email/letter templates and possess ETL skills (Extract, transform and load).
Experience developing and maintaining SQL server queries, stored procedures, building and maintaining SSRS reports and application development through MS visual studio software.
Experience in CRM Case Management module and customer incidents, reporting and subject tree case categories and product SLA maintenance is desirable.
Experience/Knowledge of SQL server analysis service and SQL server integration services is desirable.
Previous experience in developing and maintaining Data Warehouse.
Experience in using and building Power BI dashboards.
Knowledge of Dotmailer or DotNetNuke is desirable.
Experience using Microsoft Visio, MS Project and Excel.
This position is being offered on a 9-12 month fixed term contract basis.

Proposed Start Date - November 2020
Salary - £40,000 to £43,000 + benefits
Apply as soon as possible to register your interest.

Job location

Bracknell

Information

  • Ripple Recruitment Ltd
  • Jobs in South East
  • Category: IT Jobs
  • Career level: Advanced
  • Salary: up to £43,000
  • Job type: Temporary