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Transport Assistant

Jobs in East Midlands Permanent

Job description

Key responsibilities include:

· Responding to customer queries regarding orders, enquiries, deliveries etc

· Communicating with customers to keep them pro-actively informed about deliveries (for example if a delivery is delayed)

· Ensure the timely and successful resolution of queries according to customer needs

· Accurately maintain and update customer records

· Communicate with drivers to ensure they are meeting customer expectations regarding delivery times etc.

· Dealing with driver queries and issues

· Liaise and inform other team members to keep internal teams updated and ensure customer expectations are met

Job requirements

The successful candidate will be:

· An excellent communicator (verbal and written) with a confident telephone manner

· Have experience of working in a busy Transport/Distribution environment

· Customer service experience

· Enthusiastic and keen to learn

· Very organised and able to work as part of a team to resolve issues

· Able to work under pressure and to time sensitive deadlines

· Able to multi-task and prioritise work

Job location



  • Luna
  • Jobs in East Midlands
  • Category: Logistics Jobs
  • Career level: ---
  • Salary: £20k - 22k per year
  • Job type: Permanent